Acasis USB4 to 10 Gigabit Ethernet Adapter

1. Please ensure your computer interface is Thunderbolt 3/4/5 or USB4.0 (not backward compatible).
2. For Windows systems, please install the driver from the official website before connecting and using the device (Mac OS/Linux systems do not require a driver).
3. Please ensure the network cable and router/switch equipment are functioning correctly.
4. Reconnect the Type-C cable and network cable to the device, ensuring a secure connection.
5. Ensure the device has good ventilation to prevent prolonged high-temperature operation from causing unstable chip performance.
6. Try replacing the network cable or connecting to a different network port (e.g., changing the router port) to rule out network cable or upstream network equipment failure.

1. Check the connected device and network cable: Ensure that the network port on the switch, router, or other computer you are connecting to also supports 10Gbps speed. Additionally, a high-quality network cable must be used; ordinary network cables cannot support 10 Gigabit speeds.
2. Check computer interface bandwidth: Ensure that your computer's Thunderbolt or USB4 interface is not being used by other high-bandwidth devices, resulting in insufficient bandwidth.
3. Check the system connection speed:
Windows: Following the DOC2 guide, in "Control Panel" -> "Network and Internet" -> "Network Connections," double-click the corresponding "Marvell AQtion 10Gbit" Ethernet connection to view the displayed "Speed." It should show "10.0 Gbps."
Mac: Check the speed in "System Preferences" -> "Network" -> select the device -> "Advanced" -> "Hardware."
4. Differences in actual environment: In actual use, the speed may be reduced due to factors such as network equipment, cables, and system load, which is normal.