Shipping Policy

Our goal is to offer you wide-coverage shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

 

1.Shipping Service & Delivery Area

We currently offer delivery to United States, United Kingdom, Austria, France, Korea, Germany, Italy, Spain, Singapore, Switzerland, South Africa, Netherlands, Poland, Mexico, Japan, Malta, Belgium, Portugal, Luxembourg, Romania, Ireland, Slovakia, Bulgaria, Slovenia, Croatia, Sweden, Czech Republic, Denmark, Estonia, Australia, Finland, Turkey, Hungary, Israel, Latvia, Lithuania, Canada, Norway, Greece, Cyprus, New Zealand, Chile, Colombia, Bahrain, Qatar, Kuwait, Brazil, Saudi Arabia, United Arab Emirates, Malaysia, Philippines, Thailand, Vietnam, Rwanda, Pakistan, Tanzania, Angola, Nigeria, Ghana, Uganda, Kenya, Lebanon, Egypt, Russia, Kazakhstan, India, Iceland, Ukraine, Argentina, Indonesia,  Namibia, Morocco, Sri Lanka, Bangladesh, Serbia, Nepal, French Polynesia, China (Hong Kong, Taiwan, Macau).

Shipping methods: USPS/DHL/UPS Express/Fedex/Yun Express/SF Express/China Post

 

    2. Shipping Time & Fee

    2.1 Shipping Time

    Quick Reference: View the delivery timeframe for your country/region by checking the country code.

    • HK / MC / TW: 1-3 Business Days
    • UK / JP / FR: 3-5 Business Days
    • AU / KR / SG: 4-6 Business Days
    • DE / IT / ES: 5-8 Business Days
    • PL / NL / AT / IE: 6-8 Business Days
    • SE / RO / DK / BE / NZ: 6-10 Business Days
    • HU / IE / PT / IL / BG: 6-10 Business Days
    • FI / SK / AE / CZ / TR: 6-10 Business Days
    • CA / NO / MX: 8-10 Business Days
    • CH / GR / ZA: 8-12 Business Days

    The order delivery timeframe is divided into two parts:

    • Processing Time: 1 Business Day
    • Shipping Time:
    Shipping Time Region Shipping Time Region
    1-2 Business Days Hong Kong, Taiwan, Macau 6-10 Business Days Belgium, Luxembourg, Ireland, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Portugal, Romania, Sweden, Denmark, Israel, Turkey, New Zealand, Slovakia, Slovenia, United Arab Emirates, French Polynesia
    3-5 Business Days United Kingdom, France, Japan, United States (U.S. Warehouse Delivery) 8-10 Business Days Malaysia, Philippines, Norway, Canada, Mexico
    4-7 Business Days Australia, Germany, United States (China Warehouse Delivery) 8-12 Business Days Saudi Arabia, Kuwait, Qatar, Bahrain, Lebanon, South Africa, Greece, Switzerland, Cyprus, Rwanda
    5 Business Days Singapore, South Korea, Thailand, Vietnam 10-13 Business Days Pakistan, Tanzania, Angola, Jordan
    5-8 Business Days Italy, Spain 10-20 Business Days Argentina, India, Indonesia, Kazakhstan, Namibia, Sri Lanka, Bangladesh, Morocco, Ukraine, Russia, Serbia, Nepal, Iceland
    6-8 Business Days Netherlands, Austria, Poland 13-16 Business Days Nigeria, Ghana, Uganda, Kenya, Brazil, Chile, Colombia

    Note: Shipping times are normal in-transit times under normal circumstances. In exceptional circumstances, delays may occur.

    2.2 Shipping Fee

    For orders over $39, enjoy free shipping. Expedited shipping options are available at package weight-based rates if needed.

    If you require a faster or designated courier service(e.g. DHL,UPS,Fedex), please contact shop@acasis.com for a quote.

    Region Rate Name Condition Price
    US USPS/UPS/Fedex/Ontrac
    UPS 2ND DAY
    Order Amount < 19
    19 ≤ Order Amount < 39
    Order Amount ≥ 39
    0kg–0.5kg
    0.5kg–1kg
    1kg–1.5kg
    1.5kg–2kg
    $4.99
    $8.99
    Free
    $33.50
    $36.50
    $40.50
    $45.50
    United Kingdom
    France
    Japan
    Yun Express Order Amount < 39
    Order Amount ≥ 39
    $5.99
    Free
    Australia
    Germany
    Yun Express Order Amount < 39
    Order Amount ≥ 39
    $7.99
    Free
    Singapore
    South Korea
    Thailand
    Vietnam
    Yun Express Order Amount < 39
    Order Amount ≥ 39
    $3.99
    Free
    Italy
    Spain
    Yun Express Order Amount < 39
    Order Amount ≥ 39
    $6.99
    Free
    Netherlands
    Austria
    Poland
    Yun Express Order Amount < 39
    Order Amount ≥ 39
    $6.99
    Free
    Belgium
    Luxembourg
    Ireland
    Bulgaria
    Croatia
    Czech Republic
    Estonia
    Finland
    Hungary
    Latvia
    Lithuania
    Malta
    Portugal
    Romania
    Sweden
    Denmark
    Israel
    Turkey
    New Zealand
    Slovakia
    Slovenia
    United Arab Emirates
    Yun Express Order Amount < 39
    Order Amount ≥ 39
    $7.99
    Free
    Malaysia
    Philippines
    Norway
    Canada
    Mexico
    Yun Express Order Amount < 39
    Order Amount ≥ 39
    $6.99
    Free

    Argentina
    India
    Indonesia
    Kazakhstan
    Namibia
    Sri Lanka
    Bangladesh
    Morocco
    Iceland
    Ukraine
    Serbia
    Nepal
    Russia
    French Polynesia

    China Post(EMS) Order Amount < 39
    Order Amount ≥ 39
    $6.99
    Free
    Saudi Arabia
    Kuwait
    Qatar
    Bahrain
    Lebanon
    South Africa
    Greece
    Switzerland
    Cyprus
    Rwanda
    Yun Express Order Amount < 39
    Order Amount ≥ 39
    $7.99
    Free
    Pakistan
    Tanzania
    Angola
    Jordan
    Yun Express Order Amount < 39
    Order Amount ≥ 39
    $7.99
    Free
    Nigeria
    Ghana
    Uganda
    Kenya
    Brazil
    Yun Express Order Amount < 39
    Order Amount ≥ 39
    $7.99
    Free
    Chile
    Colombia
    Yun Express Order Amount < 39
    Order Amount ≥ 39
    $8.99
    Free
    Hong Kong
    Taiwan
    Macao
    SF Express Order Amount < 39
    Order Amount ≥ 39
    $7.99
    Free

    The specific shipping costs can be viewed after filling in the address on the checkout page.

     

    3.Do I need to pay for the tax?

    Our shipping fees typically include import duties for most countries. However, a small number of countries (such as Brazil and Switzerland) may impose additional import taxes. In such cases, the recipient may be responsible for these taxes and duties. If you have any questions, our customer service team is always available to assist you.

     

    ACASIS assumes no responsibility for delayed or rejected orders due to the following reasons:

    1. Shipping time might be delayed for 1-2 days for transportation to remote regions.
    2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
    3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
    4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
    5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.
    6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
    7. The consignee's address is a school, unit, or residential community where the courier has no access.